🛡️ Luminariah — Privacy Policy

Welcome to Luminariah, a game developed and published by Parallel Five LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or play our cross-platform mobile and web game. When you create an account you are asked to affirmatively accept this policy and our Terms of Service; we record which version you accepted and when. If you have questions about this policy or your data, contact us at contact@parallel5.com.

1. Age Requirement

Luminariah is intended for players aged 13 and older. In certain regions we apply a higher minimum age where local law requires it. You must meet the minimum age for your region to create an account and play. We do not knowingly collect personal information from children under the minimum age. During registration we ask for your date of birth solely to enforce this age requirement; if you do not meet the minimum age for your region, account creation is blocked and no account is created. If you believe a child under the minimum age has created an account, contact us at contact@parallel5.com and we will delete it.

2. Information We Collect

We collect information directly from you, automatically through your device, and from the app stores and payment providers we use to deliver the game.

Account Information: Username, email address, password (stored only in hashed form by our authentication provider), and date of birth. Date of birth is used to enforce the age requirement and to apply region-specific rules; we retain your birth year and derived age at registration, not a marketing profile.

Device & Usage Data: IP address, device type, operating system (iOS/Android/Web), crash and diagnostic logs, and gameplay metrics (for example login times, character progression, combat, professions, and Occultation activity). We use this data to run the game, keep it secure, fix bugs, and balance gameplay. We do not use advertising identifiers (such as IDFA or Android Advertising ID) and we do not serve ads.

Chat & User Content: Luminariah includes in-game chat (Global, Trade, Guild, Party, Whisper, Local, Raid, and Dungeon channels) and player trading. Messages and content you send to other players are transmitted through and stored on our servers so we can deliver them, moderate the community, and respond to reports.

Transaction Data: If you purchase virtual goods, payments are processed by Apple, Google, or our web payment provider, Stripe. We do not collect or store full payment card numbers. We store only the transaction receipt or identifier needed to fulfill your in-game items and to handle refunds and support.

3. How We Use Your Information

We use the information above to: create and operate your account; run server-authoritative gameplay; deliver and moderate chat and trading; process and fulfill purchases and handle refunds; enforce our Terms of Service and prevent cheating, fraud, and abuse; provide customer support; and comply with our legal obligations.

4. Randomized In-Game Items

Some purchases and in-game systems involve randomized rewards. The odds for every random mechanic are disclosed inside the game before you commit, and are also published at luminariah.com/odds.

5. We Do Not Sell Your Data

Parallel Five LLC does not sell your personal information and does not share it with third parties for their own marketing. We share data only with the service providers that make the game work — our hosting and database provider, our authentication provider, and our payment processors (Apple, Google, Stripe) — and only as needed to deliver the service. These providers are contractually limited to processing your data on our behalf. We may also disclose information where required by law or to protect the safety of our players or our service.

6. Global Data Privacy Rights (GDPR, UK GDPR & CCPA)

Depending on your region (such as the EU/EEA, UK, or California), you have specific rights regarding your personal data:

Right to Access & Portability: Request a copy of the data we hold about your Luminariah account.

Right to Erasure ("Right to be Forgotten"): You can permanently delete your account and associated personal data at any time from within the game (Account settings), or by visiting luminariah.com/account-deletion. You may also request deletion by contacting contact@parallel5.com. Deletion is permanent and cannot be undone.

Right to Opt-Out / Non-Sale: We do not sell personal information, so there is nothing to opt out of. California residents retain the rights described above.

For players in the EEA and UK, the data controller is Parallel Five LLC, reachable at contact@parallel5.com. Our legal bases for processing are performance of our contract with you (operating the game), our legitimate interests (security, anti-cheat, and moderation), your consent where required, and compliance with legal obligations.

7. Third-Party Services and App Stores

When you play via the Apple App Store or Google Play Store, your use is also subject to their respective privacy policies. Payments made through those stores or through Stripe are subject to those providers' terms and privacy practices.

8. Data Retention and Security

We use industry-standard encryption in transit (HTTPS/TLS) to protect your data. We retain your account data for as long as your account is active. If you delete your account, we permanently delete or anonymize your associated personal data, except where we are required to retain limited records (such as transaction records) to meet legal, tax, or fraud-prevention obligations.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes to the game or the law. When we make material changes, we will update the "Last Updated" date above and, where appropriate, notify you in-game. Your continued use of Luminariah after an update constitutes acceptance of the revised policy.